Chatbot Development for Business

Customize the collection of your subscriber base. Develop triggers and sales funnels for your chatbot. Customize a chatbot for your business. Prepare mass and segmented mailings for your chatbot subscribers.

Challenge us!

Our service allows you to go beyond traditional service. Building chatbots for business is the key to process automation, fast and personalized support, and effective interaction with your customers. Our team's experience and competence will enable you to increase conversion and sales.

Vitaly Ivanov
Team Lead, Chatbot Marketing Team

Awards and achievements

Our clients

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Maximize the effectiveness of your marketing investment with Netpeak's experienced experts

years in internet marketing
experts in the field
successful projects
new clients every month
clients per month our team develops

Chatbots for business: what they are and why they are needed

A chatbot development service for businesses is a program in the form of chat in messengers such as Telegram, Viber, WhatsApp, Facebook, and Instagram. Through this chat, your business can conduct mass or personalized communication with its audience and automate business processes.
As part of your marketing strategy and a powerful tool for process optimization, bots can help you:
  • quickly and efficiently answer customer questions, provide information about products and services, fulfill payment transactions, provide support and follow-up, and more;
  • communicate with your target audience around the clock without using human resources, and thus provide more efficient and personalized service;
  • collect and analyze customer data and understand their needs and wishes;
  • build a more effective communication strategy and increase sales;
  • automate customer interaction and provide a more user-friendly service.

What is the secret to the effectiveness of chatbots?

The average message open rate can be between 60% and 90%.
Chatbots allow you to create customized solutions for your business. They are widely adaptable to business needs and integrate with CPM systems and websites.
You'll be able to use your customers' individual data to develop personalized content.

Who can benefit from Netpeak’s chatbot development service?

Online stores

Service businesses (online and offline)


You have your own website and traffic of more than 5,000 contacts per month or active communication with customers in messengers or social networks (Facebook, Instagram, etc.).
You want to save on sending transactional messages through sms/Viber. Instead, you are aiming to regularly communicate with your audience through mass mailings in messengers and stimulate both first-time and repeat transactions.
You actively use messengers and want to improve and automate the process of processing requests. You want to automate the processes of reminding customers about payment or purchase decisions and other necessary actions without having to deal with statements like “I forgot”, “it got lost among others”, and “I will definitely not buy this”.
You sell via webinars and live events and want to increase attendance at these events through effective reminders and incentives via messengers. You also aim to increase sales through effective messenger sales funnels during webinars and live events.
You have a complex product or service and need to increase your sales effectiveness through funnels or automate them through auto sales funnels in messengers.
You've been wanting to test this tool for a long time and want high-quality service on a budget.

What tasks do chatbots solve?

Ecommerce businesses and services

  • Enable convenient communication with customers
  • Increase the quality of service
  • Stimulate increased sales
  • Incentivize the first purchase
  • Increase repeat sales
  • Help save on transactional messages


  • Funnel automation
  • Maintain effective onboarding
  • Implementing Instagram funnels for webinars
  • Funnels for webinars and courses
  • Incentivize increased sales through audience outreach
  • Improving engagement through game mechanics

What platforms we create chatbots for?

What is included in our chatbot service?

Free consultation
Thank you for reaching out. You have taken the first step towards a fantastic marketing campaign.

Our expert will contact you within 1 business day to answer all of your questions.

Let's begin our journey 😉
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Preparatory stage

  • Filling in the brief.
  • Creating bot architecture.
  • Development of TOR for integrations with the site/SRM.
  • Development of chatbots and their integration into the service for chatbots.

Setting up the collection of the subscriber base

  • Development of subscription forms.
  • Transfer of TORs for subscription forms integration and their implementation.
  • Development of welcome messages.

Triggers and sales funnels for chatbots

  • Development of texts and banners for automated messages.
  • Development of necessary TORs for transferring trigger events to the mailing list service.
  • Creation of scripts for sending trigger messages.
  • Creation of scripts for sales funnels.
  • Testing and improving the effectiveness of triggers and funnels.

Customizing chatbots for your business

  • Developing custom features for your business.
  • Combining chatbots in omnichannel communication along with email, web push, mobile push, SMS, Viber channels.
  • Developing a basic menu for the bot.

Mass and segmented mailings to chatbot subscribers. Development of banners and texts for mailings of different types:

  • mailings with gamification;
  • mailings with tests and audience surveys for further segmentation;
  • messages about promotions and discounts;
  • informational mailings.

Cost of bot development and what you will get as a result

Phase One: Launch of the chatbot. An effective tool for easy communication with brand subscribers.

Duration: from 15 to 30 calendar days.

  • Ready-to-work chatbots on Telegram, Viber, WhatsApp, Facebook, and Instagram.
  • Automated system for collecting subscribers: subscription forms and widgets.
  • Implementing the necessary service functions and bot settings.
  • Launching trigger scripts for the automatic sending of messages to subscribers.

Phase Two: Monthly development of chatbot channels, including the fulfillment of the first stage.

  • Development and implementation of a strategy for the use of chatbots as a full-fledged marketing channel with a high ROMI.
  • Regular analytics on chatbot performance, as well as quick or preventive resolution of possible problems and implementation of solutions for channel growth.
  • Regular implementation of new triggers and features that will increase the effectiveness of chatbot monetization.
  • Effective communication with subscribers through regular mass mailings and personalized segmented messages.
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Our cases


Transaction coefficient increased success story: increased transaction coefficient by 65.25% Success Story: Email Marketing from Scratch to Get a Return on Investment in a Month Email Marketing Case Study – Developed Communication Maps and Prepared for a Trigger Email Campaign Launch

What Our Clients Have To Say


Which chatbot platform is best for my business?

  • Facebook Messenger: if your target audience is actively using Facebook, it provides powerful tools to create and deploy chatbots on its platform.
  • Telegram: If you want more control over your chatbot, it provides advanced features for programming chatbots.
  • WhatsApp Business API: if you plan to use chatbots for business communication via WhatsApp.
  • Viber: a large base of active users, which constitutes a potential audience for your chatbot. You can send messages, images, videos, audio, and other media files. Integration with Viber API allows a variety of features, including buttons, message templates, polls, and others.
  • Instagram: wide audience coverage, especially the ability to create interactive stories, and you can use hashtags and other features to attract users. Integration with Instagram Direct allows you to interact with potential customers through personal messages.

We recommend contacting our experts, and they will help you choose the option that is right for you. Leave a request on the site and our specialists will get back to you.

What business sectors are chatbots suitable for?

  • Ecommerce businesses.
  • Info-businesses.
  • Banks.
  • Loyalty systems.
  • Cafes, restaurants, pizzerias.
  • Car service or logistics.
  • Water delivery services.
  • Gas stations.
  • Pharmacies.
  • Supermarkets and convenience stores.
  • Exchange points.
  • ChatKeeperBot
  • Administrative services.

I want to integrate the chatbot with my existing systems and applications. What are the requirements?

  • The chatbot should be able to interact with existing systems and applications through their APIs to exchange data.
  • It should provide data security and protection from unauthorized access.
  • It should be user-friendly.
  • The chatbot should work with a variety of systems and applications, and it should have the ability to support new integrations in the future.
  • You should be able to monitor and analyze the chatbot's interaction with existing systems, which will allow you to identify problems and improve its work.

What factors should I consider when choosing a chatbot development company?

  • Experience and competencies.
  • Technology stack. Make sure the developer works with the right technologies and has an understanding of their benefits and limitations.
  • Design approach. The developer should understand your business needs and goals, and they should have the ability to design a chatbot that meets your requirements.
  • Support services. The developer should provide support and maintenance for the chatbot to ensure that it works effectively.

Free consultation

Thank you for reaching out. You have taken the first step towards a fantastic marketing campaign.

Our expert will contact you within 1 business day to answer all of your questions.

Let's begin our journey 😉
Oops! Something went wrong while submitting the form.
Lierika Nemykina
Customer Operation Department Team Lead
Get a free consultation
Thank you for reaching out – our expert will contact you within 1 business day to answer all of your questions.

Let's begin our journey!
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