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ORM

Online Reputation Management Agency

Safeguard your brand’s reputation, ensure its positive visibility, and mitigate negative feedback and other potential threats with an ORM agency.

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8,500
digital marketing projects
700+
team members
100+
reviews

Our clients

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Enhance Your Brand Reputation Strategy

Increase brand awareness

Introduce ongoing targeted advertising across digital channels to reach and engage new audiences
Ensure consistent representation of the brand’s message across online platforms to establish a recognizable identity
Share high-quality content through blogs and social media to build your brand’s authority
Optimize your Google My Business profile to boost the brand’s visibility in local search results

Build brand reputation

Monitor online mentions to promptly address any negative feedback and maintain a positive brand image
Get positive reviews on Google, Yelp and social media to instill trust among potential customers
Distribute press releases about your offers and achievements to secure positive media coverage
Automate responses to comments, messages and mentions to maintain a consistent online presence

Boost your brand reputation protection

Quickly address any negative publicity to prevent potential damage to your brand’s reputation
Promote positive content about your brand to push negative mentions down in search engine results
Set up Google Alerts for your brand name and relevant keywords to monitor new mentions
Monitor competitors to understand their strategies and identify potential threats to your reputation

Increase brand presence in a specific niche

Introduce niche-specific keywords into your blogs, articles and landing pages to improve search engine rankings
Participate in relevant social media groups and forums to establish your brand’s expertise and credibility
Post detailed case studies to showcase your niche-specific expertise and success stories
Regularly analyze keyword rankings, traffic and engagement metrics to refine your strategy

Reinforce Your Customer Journey With Advanced Brand Reputation Management

Increase your brand awareness

Control first impressions and brand narrative

Build a positive brand image

Improve customer decision-making
We ensure that positive content about your brand stays in the top 10 of Google search results to maximize its visibility. We help you create and manage your profiles on Google My Business, review sites and theme-specific platforms to reach your target audience while maintaining control over your brand’s online image.
Benefits
  • Attract more organic traffic to your website
  • Distinguish your business from competitors
  • Grow your social media following
“Maintaining a positive online image requires ongoing work, but the efforts will infallibly pay off because customers’ trust is in direct proportion to the conversion rate.”
Viacheslav Pysanka
Head of ORM Department
We constantly monitor search results for your brand name and most relevant keywords, and perform online review management to promote favorable ones that highlight your competitive advantages. Benefit from our comprehensive approach to strengthening brand perception at every customer journey stage.
Benefits
  • Optimize content for brand-related searches
  • Foster trust and credibility among your audience
  • Highlight competitive advantages and customer reviews
“With the data-based insights into user behavior, precise segmentation and predictive analytics, we can create customized strategies that improve brand awareness and effectively build reputation.”
Viacheslav Pysanka
Head of ORM Department
We develop a system of triggers and simulations that will encourage your satisfied customers to leave more reviews and testimonials on various platforms. Leverage Reputation Management tools to stay informed about public perception and instantly address both positive and negative feedback, showing that you value customer opinions.
Benefits
  • Nurture long-term loyalty, leading to repeat purchases
  • Expand your customer base and reach new demographics
  • Reinforce your brand equity for better crisis resilience
“Building a strong positive SEO reputation is one of the keys to consistent business growth, as the majority of people tend to order more from the brands they know and trust.”
Viacheslav Pysanka
Head of ORM Department
We help you enrich the Reviews and About Us sections of your website with clear, trustworthy and easily accessible information that guides customers toward making informed decisions. Maintain an active presence on social media platforms relevant to your audience, providing helpful information and support, to build trust and credibility.
Benefits
  • Minimize the likelihood of buyer’s remorse
  • Reduce friction and increase conversion rate
  • Establishes your brand as transparent and credible
“Providing customers with all the information they need to make a confident decision is one of the best ways to foster trusting relationships, improve customer satisfaction and drive business growth.”
Viacheslav Pysanka
Head of ORM Department

Access our cross-industry brand reputation expertise

E-commerce

Finance & Insurance

Information Technology

Healthcare

300+ projects in E-commerce

We can not only increase the number of positive reviews but also improve their quality. You get more sales and revenue thanks to the enhancement of your brand’s online visibility, credibility and customer trust.

We can shift your clients’ attention to the most profitable goods or categories and ensure the information needed to make purchasing decisions is easily found.
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We help you optimize:

Revenue
LTV
Search rankings
Customer satisfaction
Conversion rate

100+ projects in Finance & Insurance

We focus on building and protecting a strong online reputation for your business to give your finance and insurance brand a competitive advantage and make it a preferred choice for customers.

We encourage positive feedback and turn it into a trust signal aimed at reassuring potential customers of your business’s reliability and generating quality leads.
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We help you optimize:

Customer trust
Number of leads
CAC
Retention rate
Brand awareness

50+ projects in IT

We help IT startups build brand awareness to foster investor confidence. By nurturing a loyal online community, we minimize the risks associated with launching new products or services.

For ІТ HR brands specifically, we set in motion and manage a brand awareness strategy to attract and retain potential employees who want to be associated with a reputable name.
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We help you optimize:

Conversion rates
Investor confidence
Customer perception
Organic search traffic

45+ Healthcare projects

By constantly monitoring and managing your online reputation, we shape positive perceptions and associations with your brand. We help you create an emotional connection with customers, leading to higher loyalty and perceiving your services as more credible and of higher quality.

We address any negative feedback promptly and professionally, and actively correct any misinformation to maintain a positive brand image.
Learn more

We help you optimize:

Appointment numbers
Patient acquisition cost
Brand awareness
Crisis resilience
Online reputation

What’s Included in Our Online Reputation Management Services

Brand Reputation Monitoring

We systematically track mentions of the client’s company, brand or name on social media, forums, news, blogs and other sources. We identify whether the sentiment of said mentions is positive, neutral or negative and analyze their authors’ audience size and influence.

Reacting to Negativity

We promptly detect and address negative reviews and comments by correcting outdated or false information, contacting users for amicable conflict resolution, and finding reasonable solutions to their problems.

Shaping a Positive Reputation

We publish favorable reviews, articles and news about the company, arrange collaboration opportunities with influencers to further promote a positive image, and take measures to incentivize clients to leave good feedback.

Search Engine Reputation Management
We implement a combination of SERM and SEO practices to improve rankings of positive content and drown out negative search results. We also create unique content that will be associated with the brand.

Protection From Online Attacks

We detect fake accounts and get them blocked, protect web pages and social media accounts from hackers’ attacks, and can arrange for legal procedures to protect the client’s reputation if needed.

Why Our Online Reputation Management Services?

Comprehensive expertise and experience

Our digital marketing agency has a track record of over 8,500 projects, and our team members are certified by Bing, Google, Meta, Microsoft, Amazon and other reputable organizations.

Full project transparency

You have direct access to every team member involved in your project. We offer a transparent pricing policy, can promptly scale your budget up or down, and ensure predictable delivery.

Clear Reporting

With our Netpeak Client Dashboard, you can stay updated on tasks, results and spending, track custom KPIs, and communicate with your designated account manager.

Competitive Pricing

We offer all-encompassing marketing packages for competitive prices thanks to employing diverse specialists from European countries with lower living costs.

Our Proprietary Marketing Technology

Serpstat is an all-in-one SEO tool that allows for single-point position tracking, link analysis, keyword analysis and competitive analysis.
800K+ users
Including Visa, Samsung and Uber
Netpeak Checker helps you collect info from search results and top SEO resources, analyze it and compare websites by over 380 SEO metrics.
Used by industry leaders
Including Shopify, Thomson Reuters, OLX
Netpeak Spider is an SEO audit tool used to detect over 100 tech errors timely, analyze the system, and perform web scraping.
Used by industry leaders

Including New York Life and Digital360

Our Online Reputation Management Case Studies

Our real estate client wanted to improve its brand image, get into the top 10 in the niche and reduce its number of negative reviews on review sites. We promoted positive resources and materials to the top 10 search results, optimized the Google Business Profile and 2G, and provided recommendations on YouTube channel optimization.
Services delivered:
Reputation Improvement Strategy
Search Engine Reputation Management
Partnership duration:
4 months
Read full case
+85%
Positive reviews received
A network of medical labs working across more than 120 cities was looking to improve itsbrand’s online reputation by increasing the number of positive info in SERP. By optimizing its profiles in Google My Business and Google Maps, along with creating and promoting the brand's review platform, we’ve almost doubled the number of positive brand mentions in the top 10 search results.
Services delivered:
Search Engine Reputation Management
Partnership duration:
 79+ months
Read full case
+90%
positive mentions on Google’s top 10 review websites
We decreased the number of negative reviews in top search results by creating and promoting positive posts, reviews and articles. We’ve also trained our client’s in-house team on better practices for tracking negative brand mentions and addressing them.
Services delivered:
Search Engine Reputation Management
Partnership duration:
3+ months
+70%
positive mentions on Google’s top 10 review websites
An expert in the US and European stock markets requested our help in dealing with negative reviews posted by competitors. By creating and posting positive reviews and articles containing the same keywords as the negative ones, we were able to double the number of positive mentions at the top of search results and push the inaccurate info out of the Google query first page.
Services delivered:
Reputation Improvement Strategy
Search Engine Reputation Management
Partnership duration:
5+ months
+97%
positive mentions on Google’s Top 10 review websites
Our average time-to-proposal is  3 days
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Customer Reviews

“In our medical establishment, we often say that prevention is easier than treatment. The Netpeak team has helped us find the cause of the issue right on time to cure it before it becomes a serious problem.”
Yana Dehtiar
Head of Marketing, Synevo
“Colleagues from Netpeak are part of our team, they think like us, they know our business like we do, and breathe our project 24/7. The synergy of the professional efforts from both sides is the key to success.”
Vitalii Struk
Team Lead of PPC and SEO, INTERTOP
“In many ways, my team was able to achieve our business goals thanks to regular communication with the Netpeak team, their prompt response to changes and flexibility in the adaptation of monthly work plans.”
Olha Koroliuk
SEO Specialist at Vodafone Retail Ukraine

Launch your project in 14 days

1
Upon receiving your request, we’ll contact you within the next 24 hours to schedule a meeting.
2
We meet to discuss your business goals and which of our services can help you best.
3
You receive a project proposal which contains:
  • Analysis of market and competitors
  • New improved semantic core
  • Refined metadata
  • Potential growth points
  • Project schedule and estimated results
4
We sign the contract once all the details are settled.
5
Start of your project.
Request your proposal now

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FAQ

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How should you choose a Reputation Management agency?
How much do agencies charge for Reputation Management?
Our average time-to-proposal is  3 days
Request now!

Leverage Our Expertise to Boost Your Brand Reputation

Kateryna Holubka
Business Development Manager
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