Netpeak USAServices
UX Audit

UX Audit Services

Behavior-based UX audit that finds 20+ critical website issues you can fix without a redesign to increase conversions.

Submit your request and start getting more revenue from the same amount of traffic.

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8,500+
digital marketing projects
700+
team members
100+
reviews

Our clients

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When to Consider a UX Audit

Your website feels outdated and hasn't been updated in years
You've launched a new digital product and your bounce rate is unusually high
Your site or landing page conversion rate is low
Your website or app sales are declining
Key product metrics are dropping — time on page, unique visitors, pages per session
You haven't collected user feedback from customers in years
You're at the early stage of a redesign and want to make meaningful improvements

Optimize Your Website for Maximum Performance With Our UX Audit Services

Improve Website Navigation

Identify and fix navigation inconsistencies to streamline the user journey and improve user experience
Organize category hierarchies to meet user expectations, improving content discoverability
Enhance internal search functionality to reduce bounce rates by helping users find relevant content faster
Introduce quick links for commonly accessed areas in the footer to enhance navigation

Fix Interface Usability Issues

Implement ongoing input field analysis and optimization to improve form completion rates and drive conversions
Optimize loading times of interface elements to decrease bounce rates and boost user satisfaction
Address overlapping elements, contrast and scrolling issues to eliminate distractions and improve focus on content
Ensure your CTAs and pop-ups are effective and clear, promoting higher conversion rates

Increase ROI of Ad Channels

Implement ongoing UX/UI improvements to boost the efficiency of existing SEO and PPC campaigns
Introduce heat maps on landing pages to identify user engagement patterns, optimizing layouts for better ad performance
Address technical errors to enhance stability, improving user interaction and ad campaign effectiveness
Introduce optimization of conversion elements to simplify adding items to the cart and boost ROI

Find Growth Points and Boost Conversions

Implement ongoing user journey analysis to pinpoint drop-off points, optimizing these areas to increase retention
Leverage data-backed hypotheses on potential UX improvements to achieve tangible conversion gains
Introduce competitor analysis to discover industry best practices and apply them to improve user experience
Track user behavior across website pages, optimizing them to boost conversions

We Provide Tangible Business Gains at Every Step of Your Marketing Journey

Set Your Website Up for a Successful Launch

Improve Your Website Design for a Better User Experience

Drive More Conversions Out of Your Traffic

Seize Growth in New Markets and Niches

We help you design intuitive navigation that seamlessly guides users to important pages, reducing bounce rates and increasing time spent on your website. By setting up effective analytics and tracking tools, our UX consulting team ensures ongoing data flow for peak usability and accessibility, boosting user satisfaction and driving conversions.
Benefits
  • Increased time on the website thanks to intuitive navigation
  • Continuous improvements from real-time analytics and user-behavior insights
  • Reduced bounce rates and higher conversion potential
“Users prefer intuitive navigation, simplicity and clarity. When your website embodies these qualities, they are likely to stay longer and take desired actions.”
Daniel Minin
Head of UX/UI & CRO
We perform a comprehensive UX design audit to evaluate your current website’s usability and functionality. Using the audit’s insights and proven practices, we uncover development opportunities to optimize your website’s layout and boost the user experience.
Benefits
  • Stronger brand identity with cohesive and visually appealing design elements
  • Increased engagement with user-friendly interfaces
  • Data-driven design decisions based on comprehensive UX audits
“Maintaining a competitive web design that aligns with customer trends is essential for sustained profitability.”
Daniel Minin
Head of UX/UI & CRO
We help you unlock the full purchasing potential of your existing website traffic by addressing over 30 common UX issues. With your approval, our experts implement targeted improvements to enhance usability and refine product information, making it easier for customers to make purchasing decisions.
Benefits
  • Higher Average Order Value (AOV) via realization of up-sell and cross-sell opportunities
  • Full control over the implementation of audit results via Looker Studio reporting
  • Improved ROI on ad spend by converting existing traffic
“Focusing on your current traffic is the most low-cost route to business growth. Therefore, we implement targeted improvements to turn visitors into customers without increasing ad spend.”
Daniel Minin
Head of UX/UI & CRO
We conduct in-depth research on new markets to understand user behaviors, needs and preferences, informing a UX strategy tailored to your audience. Our specialists then adapt and localize your website culturally, while enhancing mobile responsiveness to align with the unique characteristics of the new market and niche.
Benefits
  • Enhanced brand relevance through targeted localization
  • Optimized mobile usability for better UX in new markets
  • Higher conversion rates by addressing cultural preferences
“In new markets, a tailored UX drives the conversion of interest into sales. Our UX audit and design services deliver tangible business results — not just superficial gains.”
Daniel Minin
Head of UX/UI & CRO

Access Our Cross-Industry UX Audit Expertise

E-commerce

Finance & Insurance

Information Technology

Healthcare

We combine industry expertise and a data-driven approach to help e-commerce clients unlock the full purchasing potential of their website traffic. We deliver quick financial gains alongside long-term customer engagement and loyalty benefits by increasing product informativeness and improving website navigation and search functionality.
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We help you optimize:

Add-to-Cart Rate (ATC)
Conversion Rate (CR)
Begin Checkout
Purchase Rate
Cart Abandonment Rate (CAR)
We improve search functionality and create an intuitive navigation system that enables website visitors to find information on products, services and resources easily. We reassure users about data protection and service reliability by incorporating trust signals such as security badges, client testimonials and case studies into the Finance & Insurance resources online.
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We help you optimize:

Return on Investment (ROI)
Pages Per Visit (PPV)
Conversion Rate (CR)
Average Transaction Value (ATV)
Bounce Rate
We perform in-depth UX and design UI audits for IT clients to uncover usability opportunities and showcase their technical skills, enhancing user experience and building trust. Our specialists ensure a website is mobile-friendly, allowing users to easily access IT services and information from various devices.
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We help you optimize:

Conversion Rate (CR)
Pages Per Visit (PPV)
Average Transaction Value (ATV)
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We provide customer-focused analytics and targeted UX improvements to help clients in the healthcare sector enhance visitor trust, advocacy and conversion rates. Our approach emphasizes improving a website’s information architecture and accessibility by logically organizing health services, making it easy for users to find relevant information quickly.
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We help you optimize:

Appointment Booking Conversion Rate
Bounce Rate
Return Visitor Rate
Pages Per Visit (PPV)
Number of Inquiries Received

What’s Included in Our UX Audit Services

Analytics Audit & Configuration

We audit your analytics setup, reviewing website loading times, user behavior and tracking accuracy. Our specialists identify configuration bottlenecks and help optimize Google Analytics (including GTM) and Hotjar/Clarity for peak performance.

Content Evaluation

We evaluate the quality of content on your website to ensure every page is fully optimized for conversions, user engagement and alignment with UX best practices, driving the best possible results for your business.

User Data Analysis

We analyze user behavior on your website, including actions taken, preferences and interaction patterns. Our UX specialists use these insights to identify and remove friction points, making targeted improvements that enhance the overall user experience and streamline key conversion paths.

Conversion Consulting

Based on audit findings, we provide targeted recommendations and actionable strategies to increase conversion rates, prioritize ROI and align closely with your business goals.

Ongoing Conversion Reporting

We provide detailed Looker Studio reports on UX improvements. Upon request, we can schedule a Q&A session with your team to discuss the findings of the UX report and explore the next steps.

Competitor Benchmarking

We conduct on-demand competitor benchmarking and market analysis as part of our UX audit process. The insights we obtain further enhance our recommendations and strategy adjustments to boost your website’s performance.

Why Our UX Audit Services?

Instant Return on Investment

Our UX improvements deliver quick, measurable results. Upon implementing our recommendations, you’ll see immediate conversion growth and a direct boost in revenue.

Data-Driven Approach

We support our findings and recommendations with clear evidence and form hypotheses backed up by relevant research and recorded user behavior patterns on your website.

Focus on Tangible Results

We pursue more than achieving desired actions and a better user experience — we partner with you to increase purchases, drive revenue growth and support your business goals.

Low Risk

With our flexible pricing models, maximum transparency, adherence to open communication principles and dedication to delivering tangible business results, our clients enjoy low risk and high predictability at every stage of our cooperation.
Our average time-to-proposal is  3 days
Request now!

Our UX Audit Case Studies

Outpost Club is a New York housing rental platform. They needed solutions to increase form submissions and improve the overall user experience.

We delivered recommendations and UX mockups for three key pages. After implementing the hypotheses, they improved paid campaign ROI without adding extra traffic.
Services delivered:
Analytics Audit & Configuration
User Data Analysis
Conversion Rate Optimization
Partnership duration:
6+ months
Read full case
40+
Hypotheses for improving website conversions
5+
Technical errors identified & fixed
H2H Movers is an Illinois-based moving company. They wanted to increase conversions and improve the website’s user experience.

We provided recommendations to refine page structure and section hierarchy. As a result, the client received a detailed 6+ month roadmap to improve conversions.
Services delivered:
Analytics Audit & Configuration
User Data Analysis
Conversion Consulting
Partnership duration:
6+ months
Read full case
40+
Hypotheses for improving website conversions
6+
Technical errors identified & fixed
Spark Fix Appliances is a Canadian appliance repair company. They faced declining traffic and falling conversions.

We delivered a full UX audit and CRO engagement: streamlined the form flow and redesigned the navigation menu. As a result, conversions to service bookings increased by +20%.
Services delivered:
Analytics Audit & Configuration
User Data Analysis
Conversion Rate Optimization
Partnership duration:
6+ months
30+
Hypotheses for improving website conversions
5+
Technical errors identified & fixed
RapidCanvas, an AI platform for business users, experienced low conversions due to poor user engagement. We partnered with them to identify and resolve the issue. Our content analysis uncovered several opportunities to increase engagement and drive key actions, such as booking demonstrations, which were swiftly implemented by our joint task force.
Services delivered:
Content Evaluation
Ongoing Conversion Reporting
Partnership duration:
14+ months
Read full case
60+
Hypotheses for improving website conversions
3+
Technical errors identified & fixed
This multi-brand online shop asked for help identifying reasons for its high cart abandonment rate. We audited their analytics setup and user behavior. The findings allowed us to improve navigation on their website and optimize the order placement process, boosting conversions and driving revenue.
Services delivered:
Analytics Audit & Configuration
User Data Analysis
Conversion Consulting
50+
Hypotheses for improving website conversions
7+
Technical errors identified & fixed

Customer Reviews

“I can say that the Netpeak team really dug deep into our project and clearly explained why implementing these hypotheses could increase our revenue. I sincerely recommend Netpeak’s CRO services.”
Jack Molchanov
Chief Technology Officer at Outpost-Club
“We’ve been working with Netpeak across multiple areas for a long time. They had recommended their UX audit service to us for a while, and we shouldn’t have waited this long. The results exceeded our expectations by 100x.”
Vitaly Kovalenko
Chief Operating Officer at H2H Movers
“The Netpeak team did an excellent job educating us on user engagement and thoroughly addressing our needs. I liked the delivered Looker Studio presentation and their structured approach to working on our project. I would recommend Netpeak to other businesses.”
Vinay Chaganti
AI Success Partner at RapidCanvas.ai
“Netpeak’s CRO is an excellent solution for anyone looking to improve their website’s user experience and increase conversions. Working with Netpeak was highly productive, and the CRO team demonstrated strong professionalism and a deep understanding of our industry.”
Oleg Chudnovsky
Chief Executive Officer at Fixappliances.Ca

Launch Your Project in 14 Days

1
Within 24 hours of your inquiry, we’ll arrange a kick-off meeting.
2
In this initial discussion, we’ll focus on understanding your specific needs to craft the perfect proposal.
3
We will send you the proposal with the following:
  • Comprehensive business (website) and competitor analysis
  • Website UX optimization recommendations
  • Technical improvements
  • Key growth areas identified
  • Timeline outlining key steps
4
After final revisions, we’ll sign off and begin the project.
5
The project starts.
Request your proposal now

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FAQ

What is a UX audit?
How do you approach a UX audit?
How much does a UX audit cost?
Is UX audit the same as usability testing?
Our average time-to-proposal is  3 days
Request now!

Drive More Conversions Through Our UX Audit

Kateryna Holubka
Head of Sales of Netpeak International
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