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Retention Marketing

Retention Marketing Services

Achieve consistent brand visibility and drive repeat purchases through targeted retention marketing by Netpeak. We design a bespoke customer retention strategy that fits your needs and aligns with your business goals.

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156+
retention marketing projects
48+
business niches
26+
specialized tools and technologies

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Increase Revenue With Our All-Around Retention Marketing

Boost Revenue

Analyze purchase frequency and identify patterns to maximize upselling and cross-selling opportunities
Develop targeted remarketing strategies to re-engage lapsed customers and boost long-term revenue growth
Introduce referral programs that reward customers for bringing in new business, driving additional revenue
Promote bundle deals that incentivize buying more to get a better deal

Drive Repeat Purchases

Implement personalized email, SMS, web and mobile campaigns based on user behavior to encourage repeat purchases
Introduce exclusive discounts to high-value customers, motivating them to buy again
Implement chatbots on Facebook, Instagram, WhatsApp and Viber to stimulate repeat sales
Collect and analyze customer feedback to personalize follow-up offers, ensuring relevance and increased repurchase

Build Ongoing Customer Communication

Use notifications and messages to mark user anniversaries, birthdays or milestones with exclusive offers, fostering loyalty
Create motivational notifications for loyalty marketing programs that encourage customers to recommend your brand to family and friends
Utilize SMS and mobile to engage customers with interactive polls, Q&As and real-time responses
Implement personalized thank-you emails to acknowledge purchases and foster ongoing dialogue

Automate Customer Retention

Consolidate user contact information from multiple channels into a centralized database for effective retention communication
Introduce automated re-engagement campaigns to win back customers showing signs of inactivity
Utilize behavioral triggers to send timely reminders, boosting conversions and reducing cart abandonment
Implement subscription renewals with automated reminders, ensuring ongoing customer engagement

Maintain Strong Customer Relationships Through Every Stage of Your Business Growth

Build Customer Loyalty

Optimize Retention as Your Business Grows

Reinforce Customer Relationships

Maintain Your Customer Base Through Market Fluctuations

We implement retention marketing strategies that reward early clients for purchases, fostering repeat business and referrals. Through targeted web and mobile push notifications and integrated email and SMS campaigns that inform, educate and engage the audience, we nurture lasting customer relationships, encourage brand advocacy and drive revenue growth.
Benefits
  • Enhanced brand advocacy (customers recommend your brand)
  • Engaged and active customers
  • Ongoing customer feedback and insights
“Adopting a strong retention strategy early in your business growth not only increases revenue but also enhances your brand’s resilience.”
Vitaliy Ivanov
Head of Retention Marketing
We streamline retention practices for businesses experiencing rapid growth to capitalize on opportunities and optimize expenditures. Our retention marketing agency analyzes customer data to identify patterns and behaviors, enabling targeted retention strategies focusing on high-value customers.

We also help automate communication campaigns that engage customers at critical touch points throughout their journey.
Benefits
  • Enhanced synergy between retention marketing and business goals
  • Streamlined communications for reduced operational costs
  • Improved customer lifetime value (CLV)
“Retention isn’t just a goal; it’s an ongoing, dynamic process that fuels your growth ambitions.”
Vitaliy Ivanov
Head of Retention Marketing
We personalize customer communications per segment based on behavior and demographics, helping your established business take full advantage of its diverse customer base.

With targeted communications and multi-channel feedback collection, we maintain engagement across customer life cycle stages, from onboarding to post-purchase, ensuring continued involvement and stable revenue flow.
Benefits
  • Enhanced brand visibility
  • Long-term revenue growth
  • Reduced churn rates
“A diverse customer base deserves personalized experiences, ensuring everyone feels valued, leading to lower churn and higher revenues.”
Vitaliy Ivanov
Head of Retention Marketing
We design personalized loyalty programs that keep customers invested in the brand during turbulent times when consumer spending habits fluctuate. We introduce dynamic offers and discounts that align with changing market conditions and strengthen emotional connections through purpose-driven messaging that resonates with customers’ values.
Benefits
  • Greater brand resilience to market downturns
  • Consistent brand voice and visibility
  • Reduced customer service expenses
“Our proactive approach to customer loyalty during turbulent times ensures your brand remains resilient and relevant no matter the circumstances.”
Vitaliy Ivanov
Head of Retention Marketing

Leverage Our Industry Expertise to Build Retention Marketing That Fits Your Needs

E-commerce

Finance & Insurance

Information Technology

Healthcare

100+ projects in E-commerce

We analyze customer data to develop and automate tailored email, Viber, AppInbox, SMS, web and mobile campaigns that nurture relationships and boost engagement. Through loyalty programs and churn prevention strategies, we incentivize repeat purchases and encourage long-term retention.

We also create e-commerce retention strategies to upsell or cross-sell products based on purchase history, increasing average order value.
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We help you optimize:

Average Order Value (AOV)
Repeat Purchases
Conversions Into Purchase
Return on Marketing Investment (ROMI)
Brand Recognition and Awareness

10+ projects in Finance & Insurance

We run behavior-based engagement campaigns to ensure you prioritize high-value customers and spend your marketing budget wisely. Through ongoing customer communications, we share insights and updates on financial trends, investment tips, and policy changes to engage and educate your customers.

Our retention campaigns are tailored to customer segments, such as first-time investors, retirees and business owners, ensuring relevance for everyone.
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We help you optimize:

Customer Lifetime Value (CLV)
Engagement Rate by Segment
Conversions Into Purchase
Return on Marketing Investment (ROMI)
Repeat Purchases

20+ projects in IT

We introduce targeted retention communication based on user actions, rewarding customers for regular usage, feedback participation and referrals. Through ongoing dialogue, we remind customers of renewals and present upgrade options aligned with their growth marketing needs.

Additionally, we set automated triggers based on key user behaviors — such as feature usage drops or inactivity — to deliver timely re-engagement messages or support resources.
Learn more

We help you optimize:

Return on Marketing Investment (ROMI)
Repeat Purchases
Customer Lifetime Value (CLV)
User Experience & User Interface Perception (UX UI)
Churn Rate

10+ projects in Healthcare

We run dynamic customer communication campaigns that enhance brand awareness, customer trust and advocacy. Specifically, we produce informative articles, email templates, web and mobile design elements about common health concerns, treatment options, and wellness tips to engage and educate patients.

We also boost conversions into purchases by highlighting success stories and patient testimonials that build trust and credibility among prospective patients.
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We help you optimize:

Patient Retention Rate
Recurring Revenue
Referral Rate
Brand Advocacy
Customer Lifetime Value (CLV)

What’s Included in Our Retention Marketing Services

Customer Database Development

We launch email-based retention communication from scratch, which includes capturing your website or mobile traffic and turning it into a segmented customer database, creating email templates, defining triggers and making content plans for email dissemination.

Retention Marketing Audit

We assess your retention marketing practices and provide improvement recommendations with clear growth points outlined. Our recommendations include audience segmentation, dissemination automation, content tips and templates, and a personalized action plan with detailed cost estimates.

Retention Marketing Strategy

Based on your business and market analysis, we create a viable retention marketing strategy with a step-by-step action plan, and an estimate of required resources and predicted outcomes. We also help you implement cohesive brand messaging across all channels to reinforce customer retention strategy and brand loyalty.

Retention Marketing Automation
We configure and automate retention communication with your audience through targeted, trigger-based messages delivered at the right time to the right subscribers. This service ensures consistent engagement and establishes a self-sustaining mechanism for stable revenue generation for your business.

Retargeting & Remarketing
We help businesses reclaim lost conversions and enhance brand visibility through targeted remarketing. As a multiservice retention agency, we encourage repeat purchases and drive engagement by utilizing dynamic push notifications, personalized messaging and strategic audience segmentation.

Social Media Management
We strengthen customer relationships through tailored social media management, creating retention-focused content and cultivating brand loyalty. Our data-driven approach includes audience segmentation and personalized messaging to foster community interactions and ensure consistent, effective brand presence across all social platforms.

Why Our Retention Marketing Services?

Experience Across Industries

Leverage our retention marketing experience across 48+ business niches and major industries. With a track record of over 150 retention projects, we collaborate with businesses of all sizes to elevate customer loyalty and drive growth aligned to their goals.

Proven Technical Expertise

Benefit from our broad technical expertise to drive efficient revenue growth from your existing customer base. As a retention marketing expert, we leverage 26 specialized tools to deliver data-driven, scalable, customer-centered retention strategies for your business.

Personalized Approach

We tailor retention marketing strategies and solutions to meet your unique business needs. A dedicated project manager ensures the assigned experts are fully immersed in your project, organizing regular online meetings and daily updates through an active work chat.

Long-Term Partnership

We prioritize your long-term financial gains, creating a dynamic partnership that drives growth and delivers measurable results aligned with clear KPIs. Monthly planning, transparent reporting and detailed analytics are included.

Our Proprietary Marketing Tools

Serpstat is an all-in-one platform for managing SEO, PPC, content marketing, site audits, competitor insights, rank tracking and keyword research.
800K+ users
Including Visa, Samsung, Uber
Netpeak Checker combines data from trusted SEO tools, search engines and databases, providing website comparisons based on over 380 metrics.
Used by industry leaders
Including Thomson Reuters, Shopify, OLX
Netpeak Spider is a tool for regular SEO audits. It enables scanning websites for technical issues such as broken links, incorrect meta tags, duplicate pages and more.
Used by industry leaders

Including Digital360 and New York Life
Our average time-to-proposal is  3 days
Request now!

Our Retention Marketing Case Studies

We introduced the Customer Data Platform (CDP) by Yespo to enable our client, OfficeExpert, to increase revenue from automated email campaigns by 50%. By integrating segmented, behavior-triggered emails, we improved customer engagement and conversions, resulting in higher customer loyalty and a substantial (+440%) ROMI boost.
Services delivered:
Retention marketing strategy
Retention marketing automation
Partnership duration:
94 months
Read full case
+440%
ROMI increase
+50%
Revenue increase from behavior-triggered emails
We designed and implemented targeted pop-up notifications, helping this e-commerce store convert website traffic into repeat sales. By displaying restock alerts, limited-time deals and personalized promotions, we improved their customers’ engagement and the overall shopping experience.
Services delivered:
Retention marketing automation
Retargeting & remarketing
Partnership duration:
12 months
Read full case
+70,000
Active subscribers growth
+5614
Transactions growth
We launched an email marketing campaign from scratch, starting with audience segmentation and email content and design development. Our data-based and personalized approach to customer communication delivered a quick return on the client’s investment, resulting in significant revenue growth.
Services delivered:
Customer database development
Retention marketing audit
Partnership duration:
93+ months
Read full case
+500%
ROMI growth
+600%
Revenue increase

Customer Reviews

“Working with the Netpeak team gave us impressive results. They conducted in-depth competitor analysis, an audit of our retention marketing, and delivered effective promotional and trigger emails, which were visually appealing and perfectly aligned with our brand’s identity.”
Karina Zhasibek
SMM Manager at Intertop
“I thank the project team for delivering an effective email marketing strategy. Implementing trigger-based communication turned out to be a strategically sound goal, expanding the potential for segmenting offers for our clients. I appreciate the excellent leadership and well-organized collaboration by Netpeak.”
Daniyar Shaimergenov
CMO at Office-Expert.kz
“Neatpeak developed a social media and email strategy for us that effectively attracted a broad target audience. Our cooperation led to a significant traffic boost and conversion rate optimization improvements, with tangible business results observable within a few months of strategy implementation.”
Alexander Frolov
Store Manager at ATB Market

Launch your project in 14 days

1
We will schedule a kick-off meeting within 24 hours of receiving your request.
2
During the meeting, we’ll discuss your business goals and what we can do to help achieve them.
3
We’ll prepare and present a project proposal, including:
  • Your retention marketing audit results
  • Proposed retention strategy and tactics from our team
  • Project team composition and role distribution
  • Project budget estimate
  • Timeline with milestones and projected outcomes
4
We settle the project details with you and sign a contract.
5
Project launches.
Request your proposal now

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FAQ

What is retention marketing?
What does retention marketing do?
What does a retention marketing agency do?
Our average time-to-proposal is  3 days
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Drive Revenue Growth With Retention Marketing Services by Netpeak

Kateryna Holubka
Business Development Manager
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